FAQ

Payments & Safety

Is my payment data safe with you?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Do you accept online payments?

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

What forms of payment do you accept?

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

We also accept PayPal, Apple Pay, Amazon Pay, and more.

Shipping & Delivery

How long does it take to get my products?

Free, domestic shipping can take up to 7 business days. Transit times to Alaska and Hawaii can take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How much does it cost?

Domestic (United States) standard shipping is free. Priority shipping upgrades are available at checkout.

Here are the full details of our Shipping Policy.

Is there free shipping?

Yes, we offer free shipping for all orders shipped to the United States.

Do you ship internationally?

Currently, international shipping is not available.

Warranty & Repair

Do you offer warranty for your products?

We offer a full, one year warranty on all products.

Our warranty provides a guarantee against manufacturer defects. If anything is wrong with a product, please reach out immediately and you will be taken care of.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 4 weeks of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Returns & Refunds

Do you offer refunds?

Yes, we offer full product refunds for any unused items.

If the product did not work for you, please email us at info@integralusa.net and you will be taken care of within 24 hours (not inlcuding Saturday/Sunday).

Here are the full details of our Refund Policy

How much can I get refunded?

If the product is unused, you are eligible for a full refund.

If the product has been thoroughly used and/or damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

Who pays the shipping costs for returns?

We issue prepaid return labels free of charge to return any item.

We do not offer refunds for expedited shipping. You will only be refunded for the product cost.